Debts:
It is our belief that our collections team should be seen as an extension of our Clients' own in-house team. Consequently, it is extremely simple to instruct us. All that we require, apart from a Collection Instruction form are the debtors' details (Name, Address, Telephone No. and Amount Outstanding, etc.) and details of the debt.
We believe that our clients should be fully conversant with our methodology. Therefore, it is our policy that prior to receiving your first instructions that you speak to either Lisa or David. This ensures that we are aware of any specific collection and/or reporting requirements that you may have.
To instruct us, download and complete the instruction form and send the same to us. Click to download.
Trace Reports:
It is our belief that identifying the current whereabouts of your debtor is only part of the job. Our trace reports will provide wherever possible all the legitimate information that is available on the subject. A report is split into the following sections:
I.D. Verification:
Who is the correct legal entity? If the subject is a trading company, who are the proprietors? If it is an individual, we will confirm that the debtor exists, and any alias they may be using.
Debtor Address Verification:
Do you have the correct address and post code? Where we are able to identify the current whereabouts of your debtor, their current address will be provided. Occasionally, a telephone number will be found for the subject, and will be passed on to you.
Our trace reports recognise that not all debtors will have the ability or desire to settle what they owe. Our investigations team then look at your debtor's current and historical financial data.
Financial Status:
We will ascertain whether your debtor has any previous or existing County Court Judgements (CCJ's), subject to an IVA, CVA, or has previously been, or is currently the subject of, a Bankruptcy Order.
In addition, each report carries our impartial recommendation as to the best course of action. This recommendation is based on our findings during the course of our investigations and will assist you in deciding the most efficient way to progress the collection process. To instruct us, download and complete the instruction form and send the same to us. Click to download.
DEBT COLLECTION
Debt Collection is offered on a commission only basis. The commission rates are based on the age of the debt when we are instructed, and are only payable on a successful resolution.
Show that you mean business. Be professional about asking for money and recovering it even if you're a one-man band.
Credit control is very much about PR and Communication. If you've sent an order to a customer, make contract before payment is due: check the customer is happy and ask about future orders the customer might be interested in making. You can use this follow-up as an opportunity to confirm payment details
